Shipping policy

Thank you for shopping with Helvenique. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are typically processed within 1-3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Estimated delivery times vary depending on your location:

Please note that these are estimated delivery times and are not guaranteed.

Shipping costs are calculated and displayed at checkout where applicable.

From time to time, we may offer free shipping promotions.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow several days for tracking updates to appear after shipment.

While we strive to ensure timely delivery, delays may occasionally occur due to:

Helvenique is not responsible for shipping delays caused by third-party carriers.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, we cannot guarantee successful delivery and additional shipping charges may apply.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible:

We will work with the shipping carrier to investigate the issue and seek an appropriate resolution.

For international orders, customs duties, taxes, and import fees may apply depending on local regulations.

These charges are the responsibility of the customer unless otherwise stated.

An order may be considered delivered when the carrier confirms successful delivery to the shipping address provided during checkout.

For any shipping-related questions, please contact:

Helvenique
Email: support@helvenique.com