Privacy policy

Helvenique ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment information
IP address
Device and browser information
Order history

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate regarding your orders
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications where permitted by law

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.

Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

Payment processors
Shipping providers
Customer service providers
Marketing and analytics providers
Legal and regulatory authorities when required

These third parties are only permitted to use your information as necessary to provide their services.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal data
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Objection to certain processing activities

To exercise your rights, please contact us using the details below.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.