General terms and conditions
Preview
This website is operated by ZARNOG LLP under the Helvenique brand. Throughout the site, the terms “we,” “us,” and “our” refer to Helvenique. By visiting our site or making a purchase, you agree to these terms and conditions and all policies posted on this site.
Please read these terms carefully before using our website or services. By accessing or using any part of the site, you agree to be bound by these terms.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.
Important notice
The information on this site is provided for informational purposes only and is not a substitute for professional medical advice.
We recommend consulting a doctor or other qualified healthcare professional before using any wellness product, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
1. Terms of use of the online store
By using this site, you confirm that you are of legal age in your province or territory of residence.
You agree not to use our products or services for any purpose that is illegal or prohibited by applicable law.
Any violation of these terms may result in the immediate suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, and for any reason.
You understand that some information may be transferred unencrypted over various networks, except for payment information, which is always secure and encrypted.
It is prohibited to copy, reproduce, resell, or exploit any part of the service without prior written authorization.
3. Accuracy of information
We make every effort to ensure the accuracy of the information on our website. However, we do not guarantee that all information is complete, accurate, or up-to-date at all times.
The information provided on this website is for informational purposes only and should not be considered professional advice.
4. Product and price changes
Our product prices are subject to change without notice.
We reserve the right to modify or discontinue any product, service, or website content at any time without prior notice.
5. Products and services
Some products may be available exclusively online and in limited quantities.
We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that the color displayed on your device will be perfectly accurate.
We reserve the right to limit the sales of our products or services based on region, country, or other jurisdiction.
6. Billing and Account Information
We reserve the right to refuse or cancel any order.
You agree to provide accurate and complete billing, payment, and shipping information.
If an order needs to be changed or canceled, we may attempt to contact you using the contact information you provided at the time of purchase.
7. Third-party tools and services
Our website may provide access to third-party tools or services over which we have no control.
We are not responsible for the content, policies, or practices of these third-party services.
8. Links to third-party sites
Some content or services accessible through our site may include links to third-party websites.
We are not responsible for the content, accuracy, or practices of these external sites.
9. User Comments and Content
If you submit comments, ideas, suggestions, or other content to us, you agree that we may use that content without restriction.
You also agree that your comments will not violate any third-party rights and will not contain any illegal, offensive, or harmful content.
10. Personal Information
The transmission of your personal information through our store is governed by our privacy policy.
11. Errors and omissions
Occasionally, some information on the site may contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, or delivery times.
We reserve the right to correct these errors at any time without prior notice.
12. Prohibited Uses
It is forbidden to use the site or its content:
- for illegal purposes
- to transmit viruses or malware
- to collect personal data from other users
- to infringe intellectual property rights
- to harass, discriminate against, or harm others
Any misuse may result in the immediate suspension of your access to the site.
13. Limitation of Liability
Helvenique does not guarantee that the use of the site will be uninterrupted, secure, or error-free.
To the extent permitted by law, we will not be liable for any direct, indirect, incidental, or consequential damages related to the use of our site, products, or services.
14. Compensation
You agree to indemnify and hold Helvenique harmless from any claim or demand arising out of or relating to your breach of these terms.
15. Divisibility
If any provision of these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Termination
We may suspend or terminate your access to our services at any time if we believe you have violated these terms.
17. Entire Agreement
These terms and conditions constitute the entire agreement between you and Helvenique regarding the use of the site and services.
18. Applicable Law
These terms and conditions are governed by the applicable laws of Canada.
19. Changes to the conditions
We reserve the right to update or modify these terms at any time.
Changes take effect immediately upon posting on the website.
20. Coordinates
For any questions regarding these terms and conditions, please contact us at:
Email: support@helvenique.com
Operating Company:
Company Name: ZARNOG LLP
Company Address: Room 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong District, Hong Kong Island, Hong Kong SAR, China
Company Number: 78995059