Simplified returns and refunds

At Helvenique, customer satisfaction is our priority. Even though very few customers choose to return their order, we offer a simple and uncomplicated return process.

Returns

If you wish to return your order, the product must be unused, unopened, and in its original packaging for hygiene reasons.

You have 60 days from the date of purchase to request a return.

To begin the return process, please contact our team at:

support@helvenique.com

We will provide you with the return address and any necessary instructions.

Return shipping costs may be deducted from your total refund.

Our customer service team will guide you through the entire process and will inform you of the estimated refund amount in advance.

Partial refunds

If a returned product does not meet the return conditions after inspection, a partial refund may be issued.

We are not responsible for shipping costs associated with items that are not eligible for a refund or exchange.

Incorrect delivery address

We cannot offer a refund if the address provided at checkout is incorrect or incomplete.

Helvenique is not responsible for lost or missing packages, or for delivery problems caused by an incorrect address.

Please carefully review your shipping information before finalizing your order.