Refund policy
At Helvenique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may return eligible items within 30 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
For hygiene and safety reasons, certain personal care, health, and wellness products may not be eligible for return once opened or used.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide further instructions regarding the return process.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Please include photographs of the issue so we can resolve the matter as quickly as possible.
Order Cancellations
Orders may be canceled before they have been processed and shipped. Once an order has been dispatched, cancellation is no longer possible.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened personal care products
- Opened wellness products
- Gift cards
- Items marked as non-returnable
Return Shipping Costs
If the return is due to a customer preference change, return shipping costs are the responsibility of the customer.
If the return is the result of our error, a defective product, or a damaged item, we will cover reasonable return shipping costs.
Contact Information
For any questions regarding returns or refunds, please contact:
Helvenique
Email: support@helvenique.com