Privacy Policy
Last updated: May 28, 2026
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This privacy policy explains how Helvenique collects, uses, and shares your personal information when you visit or make a purchase on our website.
By using our site, you agree to the practices described in this policy.
Personal information collected
Device information
When you visit our site, certain information is automatically collected, including:
- browser type
- IP address
- time zone
- cookies installed on your device
- pages or products viewed
- websites or searches that referred you to our store
- your interactions with the site
We collect this information using the following technologies:
Cookies
Cookies are small data files stored on your device.
To learn more about cookies and how to manage them, you can visit: http://www.allaboutcookies.org
Log files
Log files collect information such as IP address, browser type, Internet service provider, referring pages, and timestamps.
Pixels, tags and similar technologies
These technologies allow us to analyze site navigation and usage in order to improve the user experience.
Order information
When you make or attempt to make a purchase, we may collect:
- Your name
- Your billing address
- Your shipping address
- Your payment information
- Your email address
- Your phone number
Personal information includes both device information and order information.
Use of your personal information
We use the information collected to:
- process and ship your orders
- manage payments
- provide confirmations and invoices
- communicate with you
- prevent fraud and suspicious activity
- improve our website and services
- personalize your user experience
- offer deals, new products, or marketing content based on your preferences
Sharing of personal information
We may share certain information with third-party providers in order to operate our store and services.
Shopify
Our store is hosted by Shopify.
For more information: https://www.shopify.com/legal/privacy
Google Analytics
We use Google Analytics to better understand how our site is used.
For more information: https://www.google.com/intl/fr/policies/privacy/
Opt out: https://tools.google.com/dlpage/gaoptout
We may also disclose your information if required by law or to protect our rights.
SMS messages marketing
By providing your phone number, you agree to receive promotional and marketing messages from Helvenique.
These messages may include:
- promotions
- reminders
- order updates
- new products
Consent to SMS messages is not required to make a purchase.
Message or data rates may apply depending on your mobile provider.
You can unsubscribe at any time by replying "STOP" or via the unsubscribe link included in the messages.
Targeted advertising
We may use your personal information to show you personalized ads.
You can manage your ad preferences through the following platforms:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads
- Bing: https://advertise.bingads.microsoft.com
You can also visit: https://optout.aboutads.info/
"Do Not Track" function
Our site does not automatically change its data collection practices when a "Do Not Track" signal is detected from your browser.
Your rights
Depending on where you live, you may have the right to:
- access your personal data
- correct or update your information
- request the deletion of your data
- limit certain uses of your data
- withdraw your marketing consent
To exercise these rights, please contact us at the address below.
Data retention
We retain information related to your orders unless you request its deletion.
Changes to this policy
We may update this privacy policy at any time to reflect legal, regulatory, or operational changes.
Any changes will take effect immediately upon posting on the website.
Contact
For any questions regarding this privacy policy or your personal data, please contact us:
Email: support@helvenique.com